Return, Refund & Cancellation Policy

At Stroke Hub, we are committed to providing quality bike spare parts and accessories. Please read this policy carefully before placing your order.

1. Order Cancellation

Orders can be cancelled only before dispatch. If you wish to cancel an order, please contact Stroke Hub as soon as possible using the contact details provided below.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may be required to follow the applicable return procedure.

2. Return Period

Eligible products may be returned within 24 hours from the date of delivery, subject to the conditions mentioned in this policy.

Claims reported after the applicable reporting period may not be accepted.

Customer Support: 9944143884

3. Unboxing Video Requirement

For your protection and to help us resolve damage or missing-item claims efficiently, customers are strongly requested to record a continuous unboxing video when receiving their order.

An unboxing video may be required for verification of transit damage, missing items, incorrect products, or incomplete shipments.

4. Eligible Return & Replacement Cases

A return or replacement may be accepted in circumstances including:

• Product received damaged during transit.
• Verified manufacturing defect.
• Incorrect product sent by Stroke Hub.
• Missing or incomplete items in the shipment.
• Eligible product received in an incorrect size/specification.
• Other cases specifically approved by Stroke Hub.

All such claims are subject to verification and inspection.

5. Product Condition for Returns

To qualify for a return, the product must:

• Be unused and in new condition.
• Not have been installed or fitted on a vehicle.
• Not have been modified, altered, painted, cut, damaged, or tampered with.
• Be returned with its original box/packaging wherever applicable.
• Include all tags, labels, accessories, manuals, and other items supplied with the product.

Products showing signs of use, installation, modification, mishandling, or damage after delivery may be rejected during inspection. Stroke Hub reserves the right to inspect every returned product before approving a replacement or refund.

6. Bike Spare Parts & Fitment

Customers are responsible for checking the bike model, variant, year, engine specification, and product compatibility before placing an order. If you are unsure whether a product will fit your motorcycle, please contact Stroke Hub before ordering.

Returns may not be accepted where the product was incorrectly selected by the customer or where the issue resulted from:

• Incorrect fitment or installation.
• Improper use.
• Modification or alteration.
• Failure to verify compatibility before purchase.

7. Non-Returnable Products

Certain products may not be eligible for return due to their nature, installation, usage, hygiene, safety requirements, or other applicable restrictions.

Products that have been installed, used, modified, altered, damaged through improper installation, or otherwise mishandled may not be eligible for return or refund.

Additional product-specific return restrictions, where applicable, may be mentioned on the individual product page.

8. Sale & Discount Products

Products purchased during sale, promotional, clearance, or special discount offers may not be eligible for return, replacement, or refund unless specifically mentioned in the applicable offer or product terms.

9. Return Shipping Charges

For customer-initiated returns or exchanges not caused by a defect, damage, incorrect product, or error by Stroke Hub, the customer is responsible for the applicable return shipping charges.

For verified cases involving manufacturing defects, transit damage, incorrect products, or incomplete shipments caused by Stroke Hub, applicable return shipping charges may be reimbursed.

10. Refund Eligibility

A refund may be provided in circumstances including:

• Cancellation before dispatch.
• An eligible returned product being approved after inspection.
• A verified defective or damaged product where replacement is unavailable.
• The ordered product becoming unavailable after successful payment.
• An incorrect product supplied by Stroke Hub where an appropriate replacement cannot be provided.
• Any other situation where Stroke Hub determines that a refund is appropriate.

Refunds are subject to the applicable terms and successful verification of the claim.

11. Refund Method

Approved refunds will be processed to the original payment source/account used for the transaction. This applies to payments made through:

Stroke Hub will not ordinarily transfer an approved refund to a different bank account, card, UPI ID, wallet, or payment source that was not used for the original transaction.

12. EMI & Third-Party Payment Providers

Where an order is paid through a third-party financing or payment provider, the refund will be initiated through the applicable original transaction. The processing, adjustment of instalments, cancellation of financing, and final reflection of the refund may be subject to the respective provider's terms, procedures, and timelines.

Stroke Hub is responsible for initiating an approved refund from our end. The time taken for the amount to reflect in the customer's account may depend on the respective payment provider or financial institution.

13. Refund Processing Time

14. Return Inspection

All returned products are subject to inspection. The inspection may verify:

• Product condition and signs of use or installation.
• Physical damage.
• Original packaging, accessories, and components.
• Product authenticity.
• Whether the reported issue matches the submitted claim.

If the returned product does not meet the requirements of this policy, Stroke Hub may reject the return, replacement, or refund request.

15. How to Request a Return or Replacement

To raise a return or replacement request, contact us within the applicable period. Please provide:

Customer Support: 9944143884

16. Important Note Regarding Damage Claims

Customers are advised to inspect the package immediately upon delivery. If the package appears severely damaged, document its condition before opening it.

17. Refund Disputes or Delays

If you believe an approved refund has not been received within the expected processing period, please contact Stroke Hub with your:

• Order ID
• Payment details
• Refund reference/details, if provided
• Date of refund approval

We will verify the transaction and provide an update regarding its status. For refunds already initiated through third-party payment providers, the final crediting time may depend on the respective provider.

18. Policy Changes

Stroke Hub reserves the right to modify, update, or revise this Return, Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

The policy applicable to an order will generally be determined based on the terms applicable at the time the order was placed, subject to applicable law.

19. Contact Us

For questions regarding cancellations, returns, replacements, refunds, damaged products, or defective products, please contact: