Privacy Policy

At Stroke Hub, your privacy is important to us. By using the Stroke Hub website, you agree to the practices described in this policy.

1. Information You Provide

When you place an order, create an account, contact us, or request customer support, we may receive information such as:

We only ask for information that is reasonably required to provide our services.

2. Payment Information

When you make a payment on our website, your payment may be handled by a third-party payment gateway or financial service provider.

3. How We Use Your Information

We use customer information mainly to operate Stroke Hub and provide our services. This may include:

• Confirming and processing orders.
• Packing and shipping products.
• Providing delivery updates.
• Responding to customer enquiries.
• Helping with product compatibility questions.
• Handling cancellations, returns, replacements, and refunds.
• Sending important order or service notifications.
• Preventing fraudulent transactions and misuse of our website.
• Improving our website, products, and services.
• Maintaining business and transaction records.
• Meeting applicable legal requirements.

4. Information About Your Motorcycle

When you contact us about a product, you may provide details about your motorcycle such as its make, model, year, variant, engine capacity, or other specifications.

We may use this information only to help with product enquiries, compatibility checks, order assistance, and customer support.

5. WhatsApp & Customer Communication

Stroke Hub may communicate with customers through WhatsApp, phone, email, or other available communication channels.

If you contact us through WhatsApp or another messaging service, we may retain relevant information from the conversation to:

• Answer your enquiry.
• Assist with your order.
• Verify a product issue.
• Process a return or replacement.
• Maintain customer-support records.

Please remember that third-party communication platforms, including WhatsApp, have their own privacy policies and terms.

6. Order & Delivery Information

To complete your purchase, we may provide necessary information to courier, logistics, and delivery partners. This may include your:

• Name
• Phone number
• Delivery address
• Order details

The information is provided so that your order can be delivered and tracked properly.

7. Cookies

Stroke Hub may use cookies and similar technologies on its website. Cookies can help us keep the website functioning properly and may be used to:

• Remember preferences.
• Maintain shopping-cart information.
• Understand website traffic.
• Improve the overall browsing experience.

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

8. Website Usage Information

We may automatically receive limited technical information when you visit our website, such as:

This information may be used to maintain website security, identify technical problems, and understand how our website is being used.

9. Promotional Messages

With appropriate permission where required, Stroke Hub may contact you about products, new arrivals, offers, discounts, or other promotional information. You can request to stop receiving promotional messages at any time.

10. When We Share Information

Information may be shared when it is necessary to provide our services, for example with:

• Payment processing companies.
• Courier and logistics partners.
• Website and hosting service providers.
• Technology and communication service providers.
• Customer-support service providers.
• Fraud-prevention or security services.
• Government authorities where disclosure is required by law.

We aim to provide only the information necessary for the relevant purpose.

11. Protecting Your Information

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. Access to customer information is restricted to people and service providers who need it for legitimate business purposes.

Although we take security seriously, no online system can be guaranteed to be completely secure.

12. How Long We Keep Information

We may keep customer information for as long as it is reasonably required to provide our services and maintain business records. Information may also need to be retained for:

• Accounting and taxation.
• Order history.
• Warranty or product-support purposes.
• Returns and refunds.
• Fraud prevention.
• Dispute resolution.
• Legal or regulatory requirements.

When information is no longer required, we may delete or securely dispose of it where appropriate.

13. Your Choices

Depending on applicable law, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent where applicable.
• Stop receiving promotional communications.

Some information may need to be retained where we are legally required or reasonably need it for legitimate business purposes.

14. Third-Party Links

Our website may contain links to external websites, payment services, social-media platforms, or other third-party services.

15. Changes to This Policy

Stroke Hub may update this Privacy Policy when our website, services, or privacy practices change. Any revised policy will be published on this page with a new "Last Updated" date.

16. Contact Stroke Hub

If you have any questions about this Privacy Policy or how your information is handled, please contact us: